How to change your phone number

If the phone number you have registered on VCC is wrong and you want to change it, please send us your request email to kyc@vcc.exchange.

1. Email Subject: Request to change phone number

2. Email body:
• Real name

• Your registered mobile phone number

• Your new mobile phone number

• Email registered with VCC Exchange

3. Attachments:
Attach in the email or paste a link to a good quality video (.mp4) that records you writing “VCC + (request date)” on a white paper, holding it with an official identity document of yours such as: ID, Passport, Driving License...

In the video, your face and writing must be clear and the type of the official document must be detectable. See the sample:

https://drive.google.com/file/d/1YoLKOUMD_DLcPigqplHhDUExyUP7DFtW/view

It would take 3 working days to change your phone number