How to Complete Identity Verification [App]

Note: VCC Exchange constructed a KYC system with experts that shall deny any fraud suspect.

If you get rejected the third time, your possibility to apply for KYC shall be temporarily locked. In order to unlock, kindly create a ticket for this issue.

1. Download VCC Exchange application from App Store or Google Play 

2. [Log In] to your account

3. After login, click on the [Account] icon on the lower-right corner and choose [Verification] and [Verification Now!]

4. Start filling in required information as instructed

Note:  If you are not sure about the expire date of your ID, simply choose N/A

For the last step, if you wish to increase your maximum withdrawal limit or using OTC portal, simply choose Yes and fill in the boxes then submit

After submitting the documents, our Compliance Department shall review the documents of your profile.

Within 48 working hours since your submission, we shall contact you through email to announce that you are successfully upgraded to a new tier or that there is any missing information or documents that need further verification. You can also view the reason why you were rejected by check on the note near your status.