If you lost your recovery code and can not stop using OTP, Please send us your request email to firstname.lastname@example.org.
1. Email Subject: Request to stop OTP
2. Email body:
• Real name
• Your mobile phone number
• Email registered with VCC Exchange
Attach in the email or paste a link to a good quality video (.mp4) that records you writing “VCC + (request date)” on a white paper, holding it with an official identity document of yours such as: ID, Passport, Driving License...
In the video, your face and writing must be clear and the type of the official document must be detectable. See the sample:
It would take 3 working days to remove 2FA
Note: After OTP removal, you are required to change your VCC password