Google 2FA Guideline

How to Enable Google 2FA

Please log in VCC website, and enter for account center, then click ‘enable’ in Google Auth section.

If clicked‘enable’ in Google Auth section, 'Enable Google Authentication' page is opened:   

Step 1: Install Google Authenticator:

Step 2: QR code registration:

Open installed Google Authenticator App in your mobile phone to create an account, Click ‘+’ to [scan QR] or [manual entry] '2FA 16-digit key' which displayed  in 'Enable Google Authentication' page.

• Account: Account name define by you on demand, such as 'VCC account'
• Key: 2FA 16-digit key’ which displayed  in ‘Enable Google Authentication’ page. which will be scanned and recognized automatically or manual entry.

Step 3: Backup key

How to disable Google 2FA

Please log in VCC, and enter for account center :

1. Please click “Disable” in the Google Auth section.
2. Enter login password and Google Auth. Code generated by Google Auth. App, then click “submit” to disable Google Auth.

Q & A

1. If met ‘binding failed’ issue, how to resolve the issue?

Answer:

• Ensure that “Google Authenticator” App is installed in Mobile phone;
• Ensure time between the mobile phone which run Google Auth app and the computer which log in VCC is synchronized;
  Please ensure date/time setting for your mobile phone is automatic;
• iPhone:please ensure date&time setting “Set Automatically” is on;
• Android phone:

• Ensure input the right password and 2FA code;

2. If Mobile phone is lost or changed, How to recreate Google Auth. Code in new mobile phone if I have a backed up 2FA secret key.

Answer:

• Install Google Authenticator App in the new mobile phone;
• Open Google Auth. App in mobile phone to recreate the account, Click “+” to scan QR or manual entry 2FA backup key which is kept by you.
• Google Auth. Code is restored now.
• If you have have lost mobile, it is highly recommended disable old Google Auth as ‘How to disable Google 2FA’;
• Please follow “How to enable Google 2FA” to create a new Google Auth. Account in APP and bind it with VCC again.