How to Handle Transaction Errors

1. If your order has not been executed:

• Please check the price of the open order and verify whether if it has matched the counterparty (bid/ask) price and volume or not.
• If you would like to expedite the order, you can consider canceling the open order and submit a new one with a more competitive price.

2. If you cannot cancel the order, or coins weren’t credited in your account, etc. please notify us via our contact page and provide:

• A screenshot of the error;
• A screenshot of the order;

We will work to identify and solve the underlying issue so you have a consistent and error-free VCC Exchange experience. Please keep in mind that we will give higher priority to tickets with error screenshots. 

See Also: Did you not include the proper Tag/Memo/Payment ID when deposit?