I made a transaction from VCC to another Exchange/Wallet, but I haven’t received my funds yet. Why?
If you encounter an issue where your withdrawal is missing, please check the corresponding information on the [History] page in your Account Center first.
Normally, a TxID will be generated within 30 to 60 minutes, indicating that VCC has begun the transfer on the corresponding blockchain. When you see the TxID, please click on "Check" to the right of the TxID to check its status and confirmations on the blockchain. Here are the steps to follow when checking the confirmations:
- If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.
- If the blockchain showed that the transaction is already confirmed, which means that VCC has transferred coins successfully and cannot do anything to help you. If you still had issues, please negotiate with the owner of the destination address.
- If a TxID has not been generated for 6 hours yet after clicking the email link to confirm the withdrawal, please notify us via our contact page and provide and provide:
- A screenshot of the withdrawal history with the transaction.
We will work to identify and solve the underlying issue so you have a consistent and error-free VCC Exchange experience. Please keep in mind that we will give higher priority to tickets with error screenshots.
See also: Withdraw to Wrong Address