- VCC Exchange will never ask you to send money to any address for any reason. If someone asks you to do this, they are trying to scam you and they should be ignored. Report these users to an administrator privately.
- VCC Exchange shall not ping users privately and shall not ask users about account name with password and 2FA at all.
- If a user has any troubling issue, VCC support will suggest the user submit a ticket on VCC Exchange official site and refer to the ticket number only;
For example, hackers/scammers might threaten users to move assets to a secured wallet before xxxx date by using a phishing website. DO NOT click on any link address that does not direct to VCCE official site.
See more: How to Prevent Phishing Attacks