- VCC will never ask you to send money to any address for any reason. If someone asks you to do this, they are trying to scam you and they should be ignored. Report these users to an administrator privately.
- VCC shall not ping user privately, and shall not ask user about account name, password and 2FA at all.
- If user met outstanding issues, VCC support will suggest user to submit a ticket in VCC official site and expose ticket number only;
For example, hackers / scammers threatened users to move assets to secured wallet before xxxx date. Obviously, the Link is a phishing website.