VCC deposit/withdrawal orders are deployed automatically; please ensure you provide the correct information for our system. In case of error:
- For incorrect deposit orders including wrong amount, wrong code: please contact our customer support team for guidance
- If you deposit to a wrong bank account which does not belong to VCC, please contact your bank for assistance.
- If you provide wrong withdrawal account, we’re ineligible to interfere due to the security policy of the bank. In that case, please use any other means to try and locate and/or contact the recipient of your funds.
If you have suffered any loss as a result of the incorrect information you provide, we will not be responsible or compensate.