Fiat

• VND Deposit and Withdraw policies
• What is a VND Market Order
• How to use Stop-Market Function
• How to use Stop-Limit Function

Trading

• How to Trade
• How to Deposit to VCC Exchange
• How to Withdraw from VCC Exchange
• Fee Structure on VCC Exchange
• How to Handle Transaction Errors
• Trading Rules

Deposit/Withdraw

• Withdraw to wrong address
• Forget or Use Wrong Tag/Memo/Payment ID when Deposit
• Deposited wrong coins
• Deposit to wrong address
• Missing Withdrawals
• Where is my deposit?

Two-Factor Authentication

• Google Auth (2FA) Binding Failure
• Google 2FA Guideline

Security

• How to prevent phishing attacks
• Impersonated VCC support on Telegram
• Anti-virus & Trojan Guideline
• Security Tips
• Securing Your Trading Account
• Suspect that your account has been compromised？

Account Access

• Troubleshooting: ID verification process
• How to white-list VCCE emails
• Terms of Use
• How to Register for VCC Exchange
• How to unlock your account
• Privacy Policy

Miscellaneous

• VCC Exchange Referral Program Guide
• Listing a Coin on VCC Exchange
• Operation Guide for Help Center
• How to verify KYC
• How to apply for IEO on VCC
• VCC Market & Token Removal Policy