Fiat

• Fiat Deposit and withdraw policies
• What is a Fiat Market Order
• How to use Stop-Market Function
• How to use Stop-Limit Function

Trading

• How to Trade
• How to Deposit to VCC
• Deposit Fiat currency
• How to Withdraw from VCC
• Fee Structure on VCC
• How to handle Order Exceptions

Deposit/Withdraw

• Withdraw to wrong address
• Deposit Forgot or Wrong Tag/Memo/Payment ID
• Deposited wrong coins
• Sent to wrong address
• Withdrawals missing
• Deposit does not arrive

Two-Factor Authentication

• Google Auth (2FA) Binding Failure
• Google 2FA Guideline

Security

• How to prevent phishing attacks
• Impersonated VCC support in Telegram
• Anti-virus&Trojan Guideline
• Security Tips
• Securing Your Trading Account
• Suspect that your account has been compromised？

Account Access

• Troubleshooting: ID verification process
• How to white-list VCC emails
• Terms of Use
• How to Register VCC
• How to Change Account Email
• How to unlock your account

Miscellaneous

• VCC Referral Program Guide
• Listing a Coin on VCC.exchange
• Operation Guide for Help Center
• How to verify KYC
• How to apply for IEO on VCC
• VCC Market & Token Removal Policy